Shipping & Returns
DELIVERY
UK Standard Delivery is £3.95 using Royal Mail 48hr delivery.
UK Large Letter for up to 2 wax melt bars only £2.99 using Royal Mail 2nd Class
EUROPE up to 2kg £12.50 via Royal Mail
Canada and the USA £27.50 via Royal Mail
We aim to dispatch all orders within 36 hours of receipt - if there is an issue we will be in touch as soon as we can.
Peak seasons, such as Christmas, or special offers may cause dispatch to be slightly longer but if it is to be more than 5 working days you will be notified by email.
RETURNS
If you change your mind about your purchase, we are happy to offer you an exchange or full refund provided that the item(s) are returned to us unused and with the original packaging within 15 days of purchase. Please email shedshopatthetimberyard@gmail.com to process your refund request.
Please note that delivery costs of returned items will need to be covered by you. We recommend using a registered and recorded delivery service so that you have proof of dispatch in case the item(s) are lost.
When returning item(s) it is your responsibility until they reach us, we cannot accept responsibility for lost or damaged goods in transit.
All items must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should post your item(s) (ideally in the original postal packaging) to Shed Shop At The Timber Yard, The Poplars, Stillington Road, Easingwold, North Yorkshire, YO61 3ES
Once your return has been received and approved your refund will be processed and a credit will automatically be applied to your original method of payment. Payments can sometimes take several days to appear back in your original payment account.
ANY FURTHER QUERIES
Please contact us by email if you have any further questions or queries: shedshopatthetimberyard@gmail.com
